FAQs

How long does it take to receive my package in-game?

Every 10 minutes, all pending purchases are fulfilled in-game!

Please ensure you are on the correct game to receive your purchase. 

Network Ranks are delivered when you are online on any game realm.

I did not receive my purchase?

Please ensure that your Minecraft Name is correct and that you chose the correct realm if applicable.

If there are any issues with your purchase, contact us and we will be more than happy to help.

What is a server realm?

Each of our OneBlock multiplayer servers is a realm. A realm has a different theme and the feature set may vary.

The purpose of realms is to help us hold more players. Please ensure you select the correct realm when purchasing.

To identify the realm you are playing on, check the sidebar on the right of your screen. OneBlock Atlantis has "Atlantis" in light blue text for example!

What is your refund policy?

See here our refund policy.

How do I get help?

For purchase issues, contact us.

For all other issues, create a Ticket on Discord.